Marc Hillman is a Senior Director of Workforce Management at Maximus, bringing over 20 years of expertise in contact center operations. They have a proven track record in managing substantial budgets, including a $263 million operation for the 2020 US Census, while improving operational efficiency by 30% and enhancing customer satisfaction. Marc has also directed large teams and developed strategic plans, effectively collaborating with various departments to achieve service goals. Previously, they held leadership positions at Tactis and Blackboard Student Services BPO, where they successfully integrated new systems and managed significant budgets. Marc remains committed to mentoring colleagues and fostering high-performance teams in the contact center industry.
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