Marco Piazza is an experienced call center manager currently leading the Customer Service Team at Maximus since March 2021, focusing on workflow supervision and quality control. Previously, Marco served as a Customer Service Team Manager at TILES, overseeing daily operations, coaching representatives, and reporting on strategy implementations. With earlier roles at Eli Lilly and Company and HP Enterprise in financial and administrative capacities, Marco possesses a strong background in compliance and customer relations. Additionally, Marco's experience includes sales and management positions at Apple, Marriott Hotels, an Italian private company, and a private medical and psychological center, complemented by a Bachelor's Degree in Psychology from Alma Mater Studiorum – Università di Bologna.
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