Mark Puican is a motivated and analytical professional with extensive experience in analytics and strategy. Currently serving as the Sr. Director of Call Center Strategies, Reporting, Analytics, WFM & Call Forecasting at Maximus, Mark manages teams focused on inbound and outbound call center strategies. Previously, Mark held various leadership roles at Navient, including Sr. Director of Call Center Strategy and Analytics, and also worked at Bank of America as a Portfolio Risk Management Analyst. Mark's entrepreneurial spirit was evident as the Owner/Operator of Puican Land Care from 2006 to 2008. Mark earned a Bachelor of Science in Health and Physical Education/Fitness from the University of Delaware.
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