Michelle Hooper has extensive experience in customer service and quality control analysis. Currently serving as a Quality Control Analyst at Maximus since January 2022, Michelle previously worked as a Medical Records Specialist at Veterans Evaluation Services from February 2020 to February 2022, where responsibilities included facilitating the review of veterans' medical records and documenting medical conditions. Prior to that, Michelle held the position of Team Lead Policy Admin at Capgemini from June 2016 to March 2019, focusing on client servicing and process improvement. Michelle's career began at Prudential Financial, where from March 1997 to June 2016, expertise was gained in handling complex customer service issues as a LTC Customer Service Specialist. Michelle is skilled in systems and process improvement, SOP document writing, and relationship building, with proficiency in Microsoft Office Suite and various industry-specific tools.
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