Rodney Baylor is a seasoned operations executive with over 30 years of experience in Business Operations, Client Services, and Healthcare. Currently serving as Senior Director of Operations at Maximus since February 2024, Baylor oversees VA Medicaid Services for the Commonwealth of Virginia. Prior to this role, Baylor held the position of Vice President of Client Services at GeneDx from April 2021 to January 2023, leading the client services division and enhancing customer experience in clinical genomics. Additional experience includes significant leadership roles at CareFirst BlueCross BlueShield, where Baylor served as Senior Director of Customer Service Operations, and at Tricare Health Net Federal Services, managing multiple customer contact centers. A strategic and energetic leader, Baylor has a proven track record of driving growth, performance, and brand development in competitive industry sectors. Educational background includes study at the University of Phoenix.
This person is not in any teams
This person is not in any offices