Thomas Desmond is a seasoned financial services executive with over 25 years of experience in directing call center operations in industries such as healthcare and financial services. Currently serving as the Director of Customer Service at MAXIMUS, Thomas manages a high-volume call center, ensuring quality service for 1.8 million members and 75,000 providers. Previously, Thomas held leadership roles at organizations like Tufts Health Plan, HSBC, and JPMorgan Chase, where they consistently improved efficiency and customer satisfaction. Thomas earned two Bachelor's degrees in Accounting and Business Administration from Stonehill College, further reinforcing an extensive background in operations management and process improvement.
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