Danilo Silva is a Senior IT Support Analyst with extensive experience in IT service management and technical support. Previously, Danilo worked at Hewlett-Packard as a Field Service Technician and in various technical support roles, honing skills in hardware and software support while managing SLAs. Currently, they serve as a Senior Support Analyst at Maxion Wheels, where they leverage advanced knowledge in Windows, Mac OS, and G Suite. Danilo holds a Bachelor's degree in Information Systems from USCS and is pursuing an Executive MBA in IT Administration and Management from Fundação Getulio Vargas, demonstrating a commitment to continuous professional development.
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