Most retail consultants advise from the outside. We've led from the inside.

Over 24 years, our founder held senior leadership roles across four major retail brands — Harvey Norman (Country Manager & Franchisee), Courts (Store Director), Spotlight (4x Best Store in Network), and StorHub (Singapore Operations, 18 branches). These aren't consulting clients. They're former employers. That's the difference.

Today, Mayne & Loh helps retail businesses across Southeast Asia close the gap between strategy and execution through three service streams:

→ Retail Strategy & Customer Experience
CCXP-certified methodology grounded in operational reality. Customer journeys that drive loyalty and revenue.

→ Digital Transformation & Operations
Systems and processes tied to business outcomes — not technology for technology's sake.

→ Coaching & Development
Team development built by someone who's recruited, trained, and led retail teams to award-winning performance.

Rooted in Southeast Asia since 1996 and based in Singapore since 2001, we bring genuine cultural fluency across SG, MY, ID, TH, VN, PH, and AU.

We also practise what we preach — our client support team includes AI-powered assistants available 24/7, because better CX starts with us.

mayneloh.com
enquiry@mayneloh.com
+65 8453 7610

Mayne & Loh

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Mayne & Loh

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