Yann Drouot

Yann Drouot is a seasoned professional with extensive experience in customer support and services, currently serving as the Director of Customer Support Services at Maytronics since July 2018. In this role, Yann leads the B2B and B2C Customer Care team, focusing on enhancing the customer journey through staff training, process improvements, and the development of key performance indicators. Previous positions include Customer Service Director at CROSSCALL, where Yann implemented the company’s first Customer Care budget, and roles at Omnicom SA, Orange Switzerland, eBay Inc., Hewlett-Packard, Stream Global Services, and Sykes, consistently delivering improvements in customer satisfaction and operational efficiency. Yann holds a BA in Economics and Business Management from the University of Montpellier.