Marta Janicka

Marta Janicka is currently the Deputy Director at mBank S.A., where they focus on transforming complaints into strategic insights and development opportunities. With a career that began as a clerk at Bank Polskiej Spółdzielczości S.A. and progressed through various positions in banking, including managerial roles in the complaint and secured credit departments at mBank, they emphasize a culture of openness and collaboration within their teams. Marta's approach combines analytical thinking with relationship-based leadership, driven by a belief that challenges present opportunities for improving customer experience and service quality.