Lance O. has extensive experience in the automotive industry, currently serving as a Retail Trainer for Mercedes-Benz USA since May 2018, where responsibilities include training across 49 dealerships in multiple states. Previously held the role of Executive Referral Manager at the Customer Assistance Center, managing complex customer service issues and ensuring client satisfaction. Additionally, Lance O. is an active volunteer as a Divisional Starter for the Sports Car Club of America and has held various officiating positions in motorsports, including Starter for the Texas Asphalt Racing Series and the U.S. Legend Cars International. Early career experience includes roles at Park Place Dealerships, where responsibilities ranged from Product Concierge to Service Valet. Lance O. holds a Bachelor of Arts degree in History from the University of North Texas.
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