Barry Osborn is a seasoned professional with extensive experience in quality assurance, customer service, and sales management across various industries. Currently serving as a Quality Assurance Specialist and Mortgage Specialist at MCAP since June 2021, Barry has previously held roles including Customer Retention Coordinator at GMS Health & Travel Insurance, Sales Manager at Ambassador Coffee Service, and Sales Training and Development Specialist at Staples. With a career starting as a Client Service Executive at 24-7 Intouch and a foundation in quality assurance at TRX, Barry has developed a strong skill set in training, customer experience, and operational excellence. Barry holds a GNVQ in Business Administration and Management from Newcastle University and a GNVQ in Travel and Tourism Management from Beauchamp College.
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