Charity Ika is a Mortgage Servicing Representative at MCAP since April 2025, bringing extensive experience in customer support and operations management from previous roles. Charity served as Merchant Support Manager at Topship (YC W22) from December 2021 to January 2025, and held positions at Travelstart as a Customer Support Agent from February 2020 to December 2021, where responsibilities included booking airline tickets and resolving customer inquiries. Charity also worked as a Travel Advisor at Jumia Travel from February 2017 to December 2019, handling hotel and ticket reservations, and gained operational experience as an Operations Manager at The Zapphir Group from 2015 to 2017. Charity holds a Bachelor’s Degree in Political and Administrative Studies from the University of Port Harcourt, completed in 2013.
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