Jen Locker possesses extensive experience in business technology and workforce management. At MCAP, Jen served as Director of Business Technology and Director of Workforce Management and Analytics, focusing on collaboration with various teams to establish workload and enhance client relations. Prior roles at Research In Motion included Associate Director of Servicing Initiatives and positions in workforce optimization, where Jen coordinated leadership meetings and managed workforce management systems. Early career experience at Rogers Communications involved monitoring service levels and adjusting staffing to optimize call routing.
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