Trevor Roffel is a knowledgeable Project Analyst at MCAP, specializing in Workforce Optimization since May 2015. Key achievements include revolutionizing the performance appraisal process for the Contact Centre through advanced analytics and SQL data sources, providing critical forecasting for various units, and contributing to the migration to the Genesys Cloud platform. Previously held positions at MCAP include Workforce Analyst, Investor Account Analyst, Senior Mortgage Specialist, and Mortgage Specialist, each characterized by efficiency improvements and training initiatives. Prior experience spans roles in the food service industry and administrative support, with a strong foundation in psychology, communication studies, and human resources management from Wilfrid Laurier University and Conestoga College.
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