McDonald's
Christa Small is Vice President of U.S. Operations Business Services. In this role, she leads the standards evaluation process for the 14,000 U.S. restaurants, development of licensee performance evaluations, restaurant operations, licensee, and customer satisfaction analytics and insights, oversight of the Customer Satisfaction VOICE, 800# call center, and social medial e-care programs, and process and capability development of the U.S. field Operations staff.
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McDonald's
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Back in 1954, a man named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of our history. From humble beginnings as a small restaurant, we're proud to have become one of the world's leading food service brands with more than 36,000 restaurants in more than 100 countries.