Christa Small is Vice President of U.S. Operations Business Services. In this role, she leads the standards evaluation process for the 14,000 U.S. restaurants, development of licensee performance evaluations, restaurant operations, licensee, and customer satisfaction analytics and insights, oversight of the Customer Satisfaction VOICE, 800# call center, and social medial e-care programs, and process and capability development of the U.S. field Operations staff.
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