Michael K. is a Senior Customer Services Manager at McDonald's UK & Ireland, where they lead the in-house customer services team and provide strategic direction to enhance customer experiences. Michael has over three and a half years of experience in this role, collaborating with executive teams and stakeholders to drive impactful business changes through customer insights. Prior to this, they served as a Customer Services Team Leader and Assistant Customer Services Manager, where they managed sensitive customer inquiries and contributed to major transition projects. Michael earned a Bachelor of Arts in Business/Commerce from The Manchester Metropolitan University.
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