Willians Marques is a professional with over 18 years of experience in operations management within the fast-food industry, currently serving as a Gerente at McDonald's. Willians' career began at Santos Port Authority as an office assistant and progressed through various roles at McDonald's, including Coordinator of Teams, Shift Manager, Operations Manager, and Unit Manager. Willians has demonstrated expertise in leading multidisciplinary teams, managing operational excellence, and ensuring quality service standards. Willians holds a Bachelor’s degree in Business Administration with a focus on Marketing and an MBA in Strategic People Management; currently, Willians is pursuing further education in Development Leadership at Insper.
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