Latoya Keaton

LaToya Keaton, MBA, currently serves as an ERISA Administrative Specialist at McGriff, beginning in February 2024, where responsibilities include ensuring compliance with the Employee Retirement Income Security Act and strategizing plan design solutions for clients. Prior to this role, LaToya worked at NTT DATA as an Investigatory Compliance Trainer/Analyst from August 2022 to February 2024, supporting compliance by training new employees on life insurance complaint handling. LaToya's experience also includes serving as a Plan Compliance Analyst at MedCost from February 2019 to August 2022, where the focus was on preparing and maintaining health plan documents, and as an Appeals and Complaints Analyst at Aetna from February 2018 to February 2019. LaToya's career began at BCBSNC, working as a Claims Professional from January 2012 to February 2018, managing claims adjudication. LaToya holds a Master of Business Administration in Health Services from Strayer University and a Bachelor's degree in Criminal Justice and Corrections from North Carolina Central University.