MCI Assist is a leading company in healthcare assistance and risk management solutions. Since 1992, we have been dedicated to delivering exceptional, human-centered service around the world.

We offer personalized medical and travel assistance, adapting our solutions to meet the needs of each client with precision, care, and respect. Our medical escort team, based in Madrid, is always ready to act, ensuring smooth transfers and continuous medical support wherever needed.

Founded and owned by Dr. Pablo Gonzalo and Fatima Guillen, MCI Assist is built on decades of experience and a deep commitment to quality care. Over the years, we have formed trusted partnerships with top-tier providers in more than 20 Spanish- and Portuguese-speaking countries, as well as throughout the Mediterranean region. These partnerships ensure reliable, high-quality medical services for our clients worldwide.

As part of MCI Group, together with Medical Claims International, MCI Latam, and MCI Finance, we benefit from the synergy of four specialized companies. This integration allows us to deliver coordinated solutions across medical assistance, cost containment, and secure financial operations. Our clients gain the advantage of a comprehensive and seamless service experience supported by strong teamwork and shared expertise.

We invest in innovation and digital transformation to enhance coordination, improve response times, and elevate service quality. At the heart of everything we do is empathy and a commitment to personalized care. Our approach is strengthened by our social responsibility efforts and our engagement with the communities we serve.

In 2023, MCI Assist was honored at the ITIJ Awards as the Best Medical Assistance Company. Since 2022, we have also been proud members of the International Assistance Group (IAG), the world’s largest alliance of medical and travel assistance of medical and travel assistance providers.
Building trust through consistent action, expertise, and care.

MCI Assist

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MCI Assist

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