Debbie Brown is a seasoned IT professional with extensive experience in service desk management and operational oversight. Currently serving as the Sr. Service Desk Manager at McKesson since March 2016, Debbie manages support for US Oncology and intraFusion clinics across the United States. Prior roles include ITIL Specialist at CenterPoint Energy and Business Analyst at Vidant Health, where Debbie supervised 24/7 service desk operations for a network of hospitals and clinics. Additional experience includes Escalation Manager/SLA Analyst at Calpine, where Debbie enhanced SLA metrics, and managerial positions at Hewlett-Packard and Players International Hotel & Casino, focusing on critical IT services and end-user support. With a proven track record of process improvement and team development, Debbie is recognized for successfully implementing effective support strategies and SLA enhancements throughout various organizations.
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