Jeanette Dillard

Jeanette Dillard possesses diverse experience in customer service and account management, beginning as a Customer Service Representative at Vangent, Inc. from January 2008 to March 2011, where responsibilities included enrolling beneficiaries in various Medicare plans and providing general Medicare information. Following this, Jeanette served as a Customer Service Representative for the City of Richmond from April 2012 to January 2018, delivering high-quality support in a dynamic utility call center environment. As a Customer Account Investigator at the City of Richmond's Department of Public Utilities from January 2018 to February 2023, duties involved collecting and recording evidence, and processing bankrupt accounts while adhering to city and criminal codes. Currently, Jeanette is employed as an Inside Sales Account Manager at McKesson since February 2023. Educationally, Jeanette attended Johnson C. Smith University, focusing on Political Science and Government from 2005 to 2007.