Jo Bearden is a seasoned professional with extensive experience in customer service, business analysis, and operations management. Currently serving as a Membership Services Specialist at McKesson since May 2019, Jo previously held the position of Call Center Supervisor at Securus Technologies and Business Analyst at Arbonne International LLC. At AIG, Jo worked as a Senior Business Analyst in the Global Service Desk, focusing on process improvements and training. Jo's early career includes managing customer service teams at US Oncology, where significant contributions were made to system implementations and customer service enhancements. Educational qualifications include certifications in project management and customer service from various institutions, as well as a certificate program in Legal Secretary from Texas School of Business.
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