Heather Sloss

Heather Sloss is an accomplished professional with extensive experience in customer care, support, and operations management. Currently, as the Manager of Customer Care & Support for Enterprise Consulting Services at McLeod Software since January 2017, Heather oversees Raptor monitoring, issue resolution, and team motivation through structured meetings. Previously, Heather held the role of Account Relationship Manager Team Lead and Account Relationship Manager at the same company, providing high-level customer support and mentoring new staff. Prior to McLeod Software, Heather worked as a Business Operations Specialist at TTS Logistics, LLC., and held various operational roles at Greatwide Logistics Services, where responsibilities included training and implementing systems for operational efficiency. Heather's career began as a Bookkeeper/Registrar at Selma Middle C.H.A.T Academy. Heather holds a Bachelor’s degree in Business Administration from Auburn University.