Heather Craytor is an experienced data professional currently serving as a Data Manager at McMaster-Carr since August 2020, where responsibilities include onboarding new analysts, developing NLP logic for customer service automation, and managing the customer service emails database. Previous roles include Lead Analyst at McMaster-Carr, Analytics Specialist at Delta Air Lines, and various analytical positions at InterContinental Hotels Group, contributing to performance analysis and strategic decision-making. Heather's academic background includes pursuing a Doctor of Technology at Purdue University and a Master of Professional Studies in Human Resources Management at Georgetown University, alongside an MBA in Product and Service Innovation and a Master's in Applied Statistics from Kennesaw State University.
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