Shantel Smith is a seasoned professional with extensive experience in business operations and customer solutions, currently serving as a Business Operations & Customer Solutions Enablement Specialist at McMaster-Carr since December 2014. In this role, Shantel has designed onboarding and upskilling programs, facilitated training sessions, and coached managers to enhance learning effectiveness, utilizing Agile and adult learning frameworks to align training with business objectives. Prior to this, Shantel held various managerial positions at Bank of America from July 2007 to December 2014, where accomplishments included surpassing sales targets, implementing compliance training, and earning high audit scores. Shantel holds a Master of Science in Organizational Leadership from Quinnipiac University and a Bachelor of Arts in Journalism and Mass Communications from the University of South Carolina.
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