McMaster-Carr
Shantel Smith is a seasoned professional with extensive experience in business operations and customer solutions, currently serving as a Business Operations & Customer Solutions Enablement Specialist at McMaster-Carr since December 2014. In this role, Shantel has designed onboarding and upskilling programs, facilitated training sessions, and coached managers to enhance learning effectiveness, utilizing Agile and adult learning frameworks to align training with business objectives. Prior to this, Shantel held various managerial positions at Bank of America from July 2007 to December 2014, where accomplishments included surpassing sales targets, implementing compliance training, and earning high audit scores. Shantel holds a Master of Science in Organizational Leadership from Quinnipiac University and a Bachelor of Arts in Journalism and Mass Communications from the University of South Carolina.
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McMaster-Carr
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McMaster-Carr develops products that are used to maintain, repair, and operate manufacturing plants and large commercial facilities. The company’s product categories include pipes, tube and hose fittings, pumping and filtering, process control and instrumentation, plumbing and janitorial machinery maintenance, measuring, leveling, andinspecting, heating, air conditioning, and ventilation, lighting and electrical, power transmission, fabricating, cutting and sawing, machining and clamping, abrasives, finishing, and parts treating, material handling, storage hand tools, hardware fastening and sealing, raw materials, and protective clothing.McMaster-Carr was founded in 1901 and is headquartered in Elmhurst, Illinois, United States. The company has distribution branches in Robbinsville, New Jersey; Santa Fe Springs, California; Atlanta, Georgia and Cleveland, Ohio.