MCNC
Joseph Oluoch is a seasoned Network Operations Analyst with extensive experience in network monitoring and troubleshooting across various organizations. Currently at MCNC since October 2016, responsibilities include monitoring network alerts, managing outage tickets, and collaborating with carriers to resolve issues. Previous roles include Telecom Wireless Tier 2 Associate at HP Enterprise, where alarm monitoring and troubleshooting were key tasks, and Technical Support Specialist at Cisco Systems, focusing on device configuration and recovery. Earlier experiences include helpdesk analysis at FedEx and data center operations at Microsoft. Joseph holds a Certificate in Cisco Certified Network Professional from Wake Technical Community College, an MSc in Computer Science from Montclair State University, and a BSc in Computer Science from Egerton University.