Jay Norrell is currently the Manager of Data Operations Technical Support at MCO, where they have been since 2022. Prior to this role, Jay served as a Systems Design Engineer at Charles Schwab from 2018 to 2022 and as a Data Warehouse Business Intelligence Manager at Envoy Global from 2015 to 2018. They began their career as a Database Administrator at Charles Schwab from 2011 to 2015 and held a similar position at optionsXpress from 2010 to 2011. Jay's experience includes roles in data management and support, starting as a Senior Data Tech Analyst at West Corporation from 2007 to 2010 and a Production Support Engineer at CenterPost Communications from 2005 to 2007. Jay earned a BA in Interactive Multimedia from Columbia College Chicago between 1996 and 2000.

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