Fernanda Mattozo is a Senior Consultant at McorpCX, dedicated to enhancing customer experiences through strategic relationship management and innovative solutions. With over six years at Forrester, they led various projects focused on Customer Journey Mapping, UX Research, and CX Management across multiple industries. Fernanda's career began at Macy's, where they significantly increased sales and earned accolades for outstanding performance. They also contributed to Make-A-Wish® Massachusetts and Rhode Island, managing programs that consistently exceeded targets. Fernanda holds a Bachelor of Science in Marketing from Penn State University and has lived in five countries, speaking three languages fluently.
This person is not in the org chart
This person is not in any teams
This person is not in any offices