Jonathan Abrams

Jonathan Abrams is an IT business partner with extensive experience in the pharmaceutical industry and a background in business technology leadership. They served as Principal at Jonathan Abrams LLC from 2011 to 2021, where they provided strategy and program leadership to address business challenges, notably enhancing productivity and security for major clients like New York Life and MUFG Securities Americas. Previously, at Pfizer, Jonathan led the Business Technology organization, expanding client portfolios and reducing costs while improving operational efficiency. Currently, they work as a CX Consultant at McorpCX, focusing on customer experience transformation and analytics. Jonathan is pursuing a Bachelor's degree in Mathematics at the University of Michigan and advanced degrees in City/Urban Planning from UCLA and an MBA from the MIT Sloan School of Management.