Gary Coutts currently serves as Help Desk Team Lead and Desktop Support Technician at MDDUS since April 2019, focusing on onboarding new contracts and collaboration with technical teams. Prior experience includes roles at Getronics from November 2010 to April 2019 as a 2nd Line Helpdesk Analyst and 1st Line Helpdesk Analyst, where responsibilities included managing a significant contract and coordinating part replacements. Earlier work as an IT Consultant involved network upgrades and system configuration, alongside a position as a Helpdesk Analyst at KPN handling customer enquiries. Gary Coutts holds multiple certifications, including MCP in Windows Server Administration and Windows 7, and a Bachelor's degree in Information Technology from the University of the West of Scotland.