Gary Coutts currently serves as Help Desk Team Lead and Desktop Support Technician at MDDUS since April 2019, focusing on onboarding new contracts and collaboration with technical teams. Prior experience includes roles at Getronics from November 2010 to April 2019 as a 2nd Line Helpdesk Analyst and 1st Line Helpdesk Analyst, where responsibilities included managing a significant contract and coordinating part replacements. Earlier work as an IT Consultant involved network upgrades and system configuration, alongside a position as a Helpdesk Analyst at KPN handling customer enquiries. Gary Coutts holds multiple certifications, including MCP in Windows Server Administration and Windows 7, and a Bachelor's degree in Information Technology from the University of the West of Scotland.
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MDDUS
As a medical and dental defence organisation, MDDUS protects healthcare professionals across the UK, giving support, advice and access to indemnity. From clinicians to business managers, our members trust MDDUS to be there to provide support with a responsive and personal service online, over the phone or in person. We always put our members’ best interests first. As a mutual, MDDUS is run for, and with, healthcare professionals making it safer, fairer and simpler to practise. • 24/7 medico and dento-legal advice from an expert team • Access to YourHalo: Emotional Wellbeing - 24/7 free and confidential support service • Access to indemnity • Legal representation from leading medico-legal and dento-legal solicitors • Assistance in dealing with complaints • Representation at GMC/GDC proceedings • Assistance with disciplinary matters • Legal representation and support at fatal accident inquiries/coroner's inquests • Lifelong assistance with medical and dental incidents that occur during your membership • Worldwide indemnity for Good Samaritan acts • A wide choice of risk education, CPD training.
