Shayla M. is an accomplished Customer Success Manager currently serving as the SaaS Services Operations Manager at Calero, where they lead strategic customer relationships and drive retention and growth. With over 10 years of entrepreneurial experience, Shayla excels in understanding customer needs through relationship-building and active listening, having managed $4.5 million in annual recurring revenue at Corsearch. They have consistently demonstrated their ability to improve customer satisfaction scores and operational efficiency while advocating for the neurodivergent community outside of work. Shayla is also a proud member of the Success in Black community platform, promoting diversity, equity, and inclusion in customer success.
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