Ryan Renee Marks

Ryan Renee Marks is currently the Director of Customer Service at MDWise, where they create operational standards and lead a collaborative approach to problem-solving and process improvement. Previously, Ryan served as Call Center Director at Verida, Inc., directing multiple teams and achieving consistent performance metrics over 26 months. Prior roles include Director of Customer Care at Spectrum, where Ryan improved customer satisfaction scores to 96%, and a progression of leadership positions at Bright House Networks, focusing on enhancing customer experience and operational efficiency. Ryan is pursuing a Bachelor of Science in Business Administration, Management and Operations from Western Governors University.