Michael Pickens

Michael Pickens is a seasoned technical support professional with extensive experience in the IT industry. Currently serving as a Sr Product Support Specialist at Epicor Software since July 2019, Michael has a strong background in customer support with MechanicNet Group as a Technical Support Specialist since January 2008. Michael possesses expertise in various technologies, including Windows, Macintosh, Active Directory, and TCP/IP, and holds A+ and MCP certifications. Prior roles include Tier 2 Technical Support Representative at The Plus Group and an Associate at ITT Technical Institute, where relevant projects included configuring networks with multiple protocols. Michael holds two Associate of Applied Science Degrees in Information Technology – Computer Networking Systems from ITT Tech and ITT Technical Institute-Dayton.