Mick Steinbach

Mick Steinbach is a seasoned Customer Success Manager with extensive experience in SaaS, currently serving as Sr. Customer Success Manager - Enterprise at MedBridge, where management includes 30 Enterprise accounts with an annual contract value (ACV) ranging from $100K to $1.5M. Previously at GovSpend, Mick oversaw 300 Mid-Market and Enterprise accounts, achieving notable KPIs including a gross retention rate (GRR) of 94% and expansion of $600K. Mick's career also includes successful roles at SharpSpring and OpenTable, where high account management and revenue growth were achieved. Mick holds a BA in Marketing from the University of Denver, completed in 2007.