Michael Bova has extensive experience in customer operations and support, currently serving as Vice President of Customer Operations at Mediaocean since March 2012, where responsibilities include interpreting and resolving client requests and managing escalated system issues. Previous roles within Mediaocean include Senior Director of Operational Excellence, Senior Director of Customer Experience, Director of Support, Support Manager, Support Team Lead, and Systems Specialist. Prior to Mediaocean, Michael was a Spot System Analyst at Donovan Data Systems, focusing on client inquiries and software recommendations. Michael also served as Operations Manager at G. Heppner Enterprises, where oversight of daily operations and client relationship management were key responsibilities. Michael holds a Bachelor's degree in Economics from Queens College, earned between 2004 and 2009.
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