Medibank Private Limited is a private health insurer. The Company underwrites and distributes private health insurance policies under its brands, including Medibank and ahm. The Company has two segments: Health Insurance and Complementary Services. The Health Insurance segment offers private health insurance products, including hospital cover and extras cover, as stand-alone products or packaged products that combine the two. Its hospital cover provides members with health cover for hospital treatments, whereas extras cover provides health cover for healthcare services, such as dental, optical and physiotherapy. The Health Insurance segment also offers health insurance products to overseas visitors and overseas students. The Complementary Services segment offers a range of activities, including contracting with government and corporate customers to provide health management services, as well as providing a range of telehealth services in Australia and New Zealand.

Insurance

Medibank

Medibank's headquarters in Docklands, Australia

This department is responsible for designing, building, and maintaining software applications across various platforms.

Software Development

This department focuses on analyzing data and providing insights to support business decision-making and performance improvement.

Business Analysis and Insights

The Engineering and Technology team at Medibank is responsible for developing, delivering, and maintaining the technological infrastructure and digital solutions that support the company’s health insurance and complementary services. This team ensures seamless digital user experiences, oversees cloud engineering, manages IT service delivery, and drives data management and AI strategy. Their key roles include software development, quality assurance, systems administration, and implementing data-driven insights that enhance operational efficiency and customer satisfaction.

Engineering and Technology

The Product and Design team at Medibank is responsible for developing and enhancing the company's health insurance and complementary service offerings. This team combines expertise in product management, user experience (UX) design, and customer experience (CX) design to create innovative and user-friendly insurance products and digital solutions. Their work involves designing seamless customer journeys, launching new ventures, managing digital product portfolios, and maintaining design systems to ensure consistent and effective brand experiences.

Product and Design

This department manages legal matters, including compliance, disputes, and privacy regulations.

Legal Affairs

This department focuses on developing and executing marketing strategies to promote products and enhance brand visibility.

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Other teams

Business Analysis and Insights

Engineering and Technology

Product and Design

Legal Affairs

Marketing Department