Marcus Ene

Marcus Ene has a diverse work experience that spans multiple industries and roles. Marcus started their career in 2014 as an AT&T Wire Technician, where they provided installation and repair services for digital TV, internet, and voice services. Marcus also performed troubleshooting for customer devices and maintained wiring. In 2014, Marcus also worked as an IT Support Specialist for the Agape Pro Humanitas Foundation, where they provided IT support and troubleshooting for PCs and utilized remote assistance for computer maintenance. From 2016 to 2019, Marcus worked as a Facilities Support Staff at Johnson Ferry Baptist Church, where they provided maintenance solutions for various spaces and supported other teams when needed. Currently, Marcus holds the position of Level 1 Support Technician at Medicus IT, where they support 7000+ user workstations and over 100 healthcare client locations onsite and remotely. Marcus receives, triages, and resolves priority tickets and monitoring alerts using an internal ticketing system. Marcus demonstrates a strong technical aptitude and experience in providing IT support in various settings.

Marcus Ene attended Gwinnett Technical College from 2017 to 2019, where they obtained an Associate's degree in Cyber/Computer Forensics and Counterterrorism. Prior to that, they earned a diploma from Centennial High School, which included a Dual Seal in College Prep and Technology. Marcus also enrolled in Georgia State University Perimeter College for General Studies, although the exact dates and completion status are not provided. Additionally, they attended Gnomon School of Visual Effects, Games + Animation for Design and Visual Communications, General, but again, no specific dates or degree completion information is provided. Marcus has also obtained several certifications, including the CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification and the CompTIA Security+ ce Certification from CompTIA in December 2020. It is mentioned that they also hold the CompTIA A+ ce Certification, CompTIA IT Operations Specialist – CIOS Stackable Certification, CompTIA Network+ ce Certification, and the Microsoft Technology Associate: Networking Fundamentals (MTA) certification, but the dates of acquisition are not mentioned.