Medmark Insurance Brokerage is a registered insurance brokerage firm in Egypt, offering a full range of personal and general insurance solutions to individuals and families as well as companies and organizations. With over 30 years of experience, our specialty lies in the service-focused medical insurance and assistance fields, developing our know-how over the years and growing to offer all lines of insurance solutions in the market, offering our individual and corporate clients a 360-degrees portfolio management service. 

Medmark Insurance Brokerage (MIB) is based in Cairo and has a major branch in Alexandria, with retail outlet presence in Heliopolis and Sporting Club (Alexandria). Our servicing platform in affiliation with Medmark Third Party Administrator (TPA) gives us a powerful market edge in providing clients with an end-to-end insurance provision and servicing solution. 

Medmark is one of the largest registered insurance brokerage companies in Egypt according to the annual EFSA report, holding a leading market share in both the retail medical and the Employee Benefits sectors. Medmark is also the market share leader in the field of international medical coverage in Egypt.

Since 1998, we have maintained our position as the largest Bupa Global distributor worldwide, winning a total of 9 Bupa Top Distributor awards over the years. Our customer retention levels remain among our top achievements, believing that customer satisfaction and long-term relationships are the cornerstones of success. Our Corporate Principles: 

• Integrity – This principle governs everything we do

• Care – Taking ownership of customer concerns and dealing with them in a confidential, and efficient manner 

• Excellence – We strive to exceed expectations by going the extra mile 

• And the belief that we are always Stronger Together.

If you are interested in joining Medmark team, please visit our Careers page:  https://medmark.eg/careers/

Insurance

Medmark Egypt

Medmark Egypt's headquarters in Cairo, Egypt

Sherif ElGhatrifi

Noha Elezaby

Bassem Helmy

Sherif El-Agwany

This department focuses on identifying new business opportunities and fostering relationships to drive company growth.

Business Development

This department focuses on managing and nurturing client relationships to drive customer satisfaction and loyalty.

Client Relations

The Customer Support and Relations team at Medmark Egypt is dedicated to ensuring exceptional service and fostering long-term relationships with clients. They address customer inquiries, resolve issues, and provide personalized assistance to enhance the overall client experience. By leveraging their expertise in medical insurance and utilizing CRM tools, the team strives to maintain high customer satisfaction and retention levels, reinforcing Medmark’s commitment to integrity, care, and excellence in service.

Customer Support and Relations

The Medical Claims Management team at Medmark Egypt is responsible for overseeing the processing and assessment of medical insurance claims. This team ensures that claims are evaluated accurately and efficiently, providing support to clients throughout the claims process. They work to uphold the company's principles of integrity and customer care, striving to resolve issues promptly and exceed client expectations. By collaborating closely with medical service providers and internal departments, the team aims to deliver timely and responsive service, reinforcing Medmark's commitment to client satisfaction.

Medical Claims Management

This department oversees the development, implementation, and monitoring of organizational policies.

Policy Management

This department oversees the management and coordination of medical services, ensuring efficient operations and support for healthcare initiatives.

Medmark Egypt

Org chart

Teams

Business Development

Client Relations

Customer Support and Relations

Medical Claims Management

Policy Management

Medical Services

Offices

Medmark Egypt

Org chart

Teams

Business Development

Client Relations

Customer Support and Relations

Medical Claims Management

Policy Management

Medical Services

Offices

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