We're not a standard insight agency: we grasp the nettle of social responsiblity; we give people a voice; we push for social value. 

We have a strong purpose. We believe in creating a better future, where everybody has voice, can reach their potential and live a fulfilled life. We use insights to shape policy and donate 5% of net profits to charity
Our vision is to make a positive difference to organisations, employees, and wider society.

Our mission is to empower our people to make a positive difference, using their passion and skills in listening to and understanding people, to provide actionable insight, that helps our customers deliver better public services.

We believe in being a values driven organisation, with a social, ethical and environmental conscience. We believe that all businesses have a duty to be socially responsible, to re-invest in society, be active contributors to the local community, and minimise their environmental impacts and we are active endorsers of the Social Value Act.

We have five values:
1. Put people first
2. Customer focused
3. Curious and Passionate
4. Professional Integrity

It is these values that shape and define us. We are in business to make a positive contribution to communities and wider society. This forms the ‘bedrock’ and ‘cornerstone’ of our purpose. It is why we do the work we do.  Understanding people and providing people with a voice is critical to organisational success and helping to deliver great services to customers, service users, residents and the wider community, especially the vulnerable.

M·E·L Research stands for measurement, evaluation and learning. We measure views and opinions; we evaluate what they are telling us about how well a client, project or service is performing; and  how improvements or changes can be made.

With over 35 years’ experience of working across key areas of the public services arena, we can help clients with their social research and behavioural insights needs.

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MEL Research

MEL Research's headquarters in Birmingham, United Kingdom

Karen Etheridge

Ching-Yi Chen

David Chong Ping

Steve Handley

Sophi Ducie

Muneer Wahidi

Jenny Chen

Elliot Simmonds

The Research Team at MEL Research is dedicated to understanding social dynamics and gathering insights that drive positive change in public services. By employing both qualitative and quantitative methodologies, the team evaluates community needs and assesses the effectiveness of client initiatives. They empower organizations to enhance service delivery and inclusivity, ensuring that marginalized voices are heard and considered in decision-making processes. Their work not only fuels actionable insights for clients but also aligns with MEL Research's commitment to social responsibility and community investment.

Research Team

The Operations Team at MEL Research plays a crucial role in ensuring the smooth execution of research projects by managing field operations, data services, and customer interactions. They oversee logistical coordination, maintain financial oversight, and provide essential support through call handling and customer service, all while upholding the company's commitment to social responsibility and community engagement. This team is integral to delivering high-quality insights and facilitating meaningful change for clients and communities alike.

Operations Team

The Finance Team at MEL Research is responsible for managing the financial health of the organization, ensuring that financial practices align with the company's commitment to social responsibility and ethical standards. They oversee budgeting, financial reporting, and strategic financial planning, while also evaluating how MEL Research’s financial resources can best support their mission of delivering actionable insights that drive positive change in communities. By prioritizing transparency and integrity, the Finance Team plays a crucial role in reinforcing the company's values and facilitating its charitable contributions.

Finance Team

The Quality Assurance Team at MEL Research is dedicated to ensuring the highest standards of accuracy, reliability, and ethical integrity in all research outputs. By implementing rigorous evaluation processes and compliance protocols, the team safeguards the quality of insights that drive positive social change. Their work not only enhances client confidence but also reinforces MEL's commitment to social responsibility and the empowerment of voices within communities.

MEL Research

Org chart

Teams

Research Team

Operations Team

Finance Team

Quality Assurance Team

Offices

MEL Research

Org chart

Teams

Research Team

Operations Team

Finance Team

Quality Assurance Team

Offices

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