Robert D. is a seasoned professional with extensive experience in client and technical support across various industries. Currently serving as Senior Manager of Premium Support at Meltwater since August 2016, Robert D. has successfully transformed high-touch support operations throughout the Americas. Prior roles at Meltwater include Manager of Client & Product Support, where Robert D. scaled support systems, and Client Support Team Lead, where improvements were implemented to enhance the Help Center. Experience prior to Meltwater includes positions at Track Star International, ShoreTel, Paychex, and Best Buy, where Robert D. provided technical support, managed customer relations, and led sales activities. Currently pursuing a Bachelor of Arts in History from Liberty University, Robert D. also holds an Associate's Degree in American History from Monroe Community College and has completed education through Trailhead by Salesforce.
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