Wilson Júnior is a versatile professional with a strong background in customer support management, team leadership, and quality consulting. They have honed their expertise in developing and implementing strategies aimed at enhancing customer satisfaction and operational efficiency. Wilson has managed teams across various companies, implementing incentive campaigns and mediating conflicts to foster a positive organizational climate. Currently, they serve as the Customer Support Manager at Memory, where they oversee operational indicators and engage in recruitment processes. They are also pursuing advanced degrees in Strategic People Management and Education for Administration.
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