Shuntaro Kobayashi possesses extensive experience in customer success roles, currently serving as the APAC Customer Success Leader at Phrase since May 2025. Prior to this position, Shuntaro worked at Cisco from February 2022 to November 2024 as the Manager of Collaboration Customer Success in Japan, leading a dedicated team. Shuntaro's earlier experience includes significant roles at GE Digital, where responsibilities included Customer Engagement Lead and Senior Customer Success Manager, focusing on the manufacturing sector. Additionally, Shuntaro was an Industry Account Executive at SAP, having graduated from the SAP Global Sales Leadership Program, which provided foundational experience in the telecommunications industry.
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