Matthew Lum

Matthew Lum is an experienced customer service and operations professional with a diverse background in management and service delivery across various industries. Currently serving as a Customer Service Specialist at Menards since July 2021, Matthew has held multiple roles, including Electrical Department Manager and Front End Manager 1st Assistant. Previous experience includes a skilled tenure at DoorDash as a Delivery Efficiency Expert and significant roles at Bell Techlogix, Inc., where customer satisfaction exceeded 95% in the Service Manager position. Additional roles span various companies, including leadership positions at Angie’s List, Sallie Mae, Shoe Carnival, and Michaels Stores, focusing on customer service, team management, and operational efficiency. Matthew is currently pursuing further education at Ivy Tech Community College, building on earlier certifications in IT and network administration from Brensten Education.