Stephan van der Meer

Stephan van der Meer is an experienced professional in customer success and account management, currently serving as Director of Customer Success at Mendix since April 2018, where responsibilities include building and leading teams focused on various customer segments. Previously, in the role of Senior Manager Customer Success at Mendix, Stephan developed a vision for segmenting customers, establishing a new team and processes to enhance customer experience. As a Customer Success Manager, the focus was on enterprise customer onboarding and engagement, achieving a 95% annual recurring revenue retention rate. Prior experience includes managerial roles at KPN, where responsibilities encompassed managing large enterprise accounts and developing account strategies, alongside a background in co-founding an IT consultancy and completing an internship at EVO. Educational qualifications include a Master of Science in Business Administration from Rotterdam School of Management, Erasmus University, and a BA in Business Information Technology from Rotterdam University of Applied Sciences.