Sultana Mir

Sultana Mir has over a decade of experience in customer support and technical roles, primarily with Mendix as a Customer Support Engineer since January 2013. Key responsibilities include assisting with the Certified support partner program, creating learning materials, managing support processes, and resolving platform issues through effective cross-functional communication. Prior to Mendix, Sultana completed a thesis project on cloud computing at Consultim HRM, conducted an internship in technical support at Rotterdam University of Applied Sciences, and worked in various roles, including a cashier at Makro Cash and Carry NL. Sultana holds a Bachelor's degree in Informatics from Rotterdam University of Applied Sciences.