Michael B.

Michael B. is an experienced professional in client success and project management, currently serving as Principal Client Success Manager, Enterprise at Mention Me since September 2023. Prior roles include Senior Success Manager for Large Enterprise at Sprinklr and Senior Manager of Service Delivery at Conversocial, where significant contributions included improving operational efficiency and customer satisfaction. Michael's background also encompasses project management within Conversocial’s Professional Services team, where responsibilities involved driving digital transformation and managing large cross-functional initiatives. Michael's earlier career at Sainsbury's included roles such as Project Workstream Manager for CRM and Customer Contact Systems Manager, focusing on the implementation and training of new systems across contact centres. Michael holds a BA (Hons) in History from the University of Roehampton.