Carl Bentzel currently serves as the Chief Customer Officer at Mercell since October 2025. Previously, Carl held various senior leadership roles at Syncron from April 2011 to October 2025, including Chief People Officer, where significant transformations in HR processes were achieved, enhancing employee engagement and performance management. As Vice President of Customer Excellence Global, Carl managed a $70M ARR portfolio, focusing on customer retention and growth, alongside leading the Customer Success Management team to achieve impressive net retention rates. In prior roles, Carl expanded customer success organizations across EMEA, established operations in India, and managed consulting teams across Europe. Carl's career began as a Supply Chain Management Consultant, and education was completed with a Master's degree in Industrial Engineering and Management from Lund University.
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