Michelle Colman is a seasoned Service Management Professional with three decades of experience in global operations and customer support, including 15 years in ITIL-aligned organizations. They have held significant roles such as Onboarding & CSI Lead and Major Incident Manager at FORM3, where they managed customer onboarding and major incidents while ensuring high service standards. Previously, Michelle was a Senior Major Incident Manager for Liberty Global and IHS Markit, leading teams and enhancing incident management processes. Currently, they serve as the Launch Manager at Mercell, focusing on client onboarding and service excellence. Additionally, Michelle continues personal development through a diploma in Personal Fitness Training and Sports Therapy.
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