Chargebacks cost merchants more than money. Additional fees, operational overhead, damaged processor relationships, and at scale, the real risk of losing a merchant account entirely.

Merchanto is a SaaS platform for chargeback prevention and dispute management, built for online businesses processing card payments at scale.

As an official Visa and Mastercard partner, Merchanto connects merchants directly into card network infrastructure, enabling near-real-time data exchange with over 97% of issuers worldwide.

The platform operates across three solutions: 

Prevent: Visa Order Insight and Mastercard Consumer Clarity deliver full transaction context at the moment of dispute, eliminating "I don't recognize this charge" cases before they escalate.

Resolve: Visa RDR\CDRN, and Mastercard Alerts enable automated dispute resolution before formal escalation, protecting chargeback ratios and merchant account standing. 

Inform: TC40 and SAFE report integrations surface fraud signals and dispute trends early, turning reactive firefighting into proactive risk management.

Chargebacks don't have to be a cost of doing business.

Merchanto

Pavlo Salnikov

This department focuses on building and managing strategic partnerships and business development initiatives.

Partnerships and Development

This department focuses on identifying and nurturing potential sales opportunities to drive revenue growth.

Sales Development

This department focuses on ensuring customer satisfaction and fostering long-term relationships with clients.

Customer Success

This department guides the overall strategic direction and management of the organization.

Executive Leadership

This department focuses on strategizing and implementing initiatives to drive customer acquisition and manage lead generation.

Marketing Operations

This department focuses on driving sales strategies, managing sales processes, and enhancing performance metrics to optimize revenue growth.

Merchanto

Org chart

Teams

Partnerships and Development

Sales Development

Customer Success

Executive Leadership

Marketing Operations

Sales Operations

Offices

Merchanto

Org chart

Teams

Partnerships and Development

Sales Development

Customer Success

Executive Leadership

Marketing Operations

Sales Operations

Offices

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